Should You Trust Your Physician?

As far as I can tell there are two basic considerations in whether or not you trust your physician. The first is combination of personality and cultural factors and the resulting expectations you have when you see a physician. That may have something to do with your actual experience, but also may have more to do with observations from the care of other people. As an example, you saw your father was cared for and thought it was excellent care and expect the same care for yourself. That can also backfire in the case where you believe the observed care was substandard and led you to be more skeptical of medical care administered by physicians. From a cultural standpoint, you may be from a culture that does not trust authority figures or even physicians.  These are all very complicated issues, that I will illustrate with personal examples of treatment I have received over the years.

The second approach to whether or not you trust your physician, is to adopt a very performance-based approach. That approach is the answer to the question: “What has this doctor done for me and do I like those results?” Medicine is a complex field made more complicated by subjective assessment of the patient in their experience of care and treatment. As a psychiatrist, I see people who are very satisfied with their care from physicians and surgeons and many who are dissatisfied. I see people who have had the exact same procedure – let’s say a hip replacement with identical functional results.  One of these patients will tell me, that they are doing very well and the other will describe disappointment.  The disappointed patient will often tell me they are only slightly improved than when their joint was “bone on bone”.

My own experience with physicians is mixed at best. When I was a teenager, was in a doctor’s office and developed acute facial swelling, wheezing, and my eyelids were swollen to the point I could barely see. The explanation was given to my parents at the time was it was “psychosomatic” I was not treated with anything. The next several years, the only treatment I got was to get up at night go out into the cool night air and drink caffeinated soda. Needless to say that was suboptimal. When I finally saw an allergist about six years later I was “allergic to everything” and finally started taking antihistamines. But eight years later when I was intern, I saw an allergy specialist who spent the entire interview demanding to know what I wanted to try immunotherapy. I guess it was his form of motivational interviewing.  I never went back.

In medical school, I started to get gout attacks. With the first attack I went the emergency department and spent six hours there.  I was discharged with acetaminophen and codeine – a medication that is essentially worthless for gout pain. During a follow-up appointment in the orthopedic clinic, I was told that I probably sprained my ankle in bed and they put a cast on it. Gout pain gradually resolves after about two weeks and that is what happened. But the gout saga does not end there. During residency I started to get acute wrist pain. I went to a primary care clinic where the physician learned my history and then tried to aspirate my wrist joint with a large needle. That was a skill set that he did not have, but he did end up aspirating some tissue into the syringe that was eventually identified as synovium from the joint.  At some point, I also had a left inguinal lymph node biopsy that went awry. I went back to work and started gushing blood all over my khakis. The surgeon advised me to come to his office right away and by then my shoes were full of blood. I left bloody footprints all over his carpeting.  He cut open the incision and tied off the artery in the office while two nurses held me down.

That is a sampling of my negative experience. There is actually a lot more, but despite these fiascoes I have been able to find physicians that I trust and routinely go back to see. I have been seeing the same primary care physician for the past 30 years - recommended by psychiatric colleague who worked with him.

From a cultural standpoint, I was taught to be skeptical of everyone. My father was a blue-collar worker who routinely talked about the abuses of the administrative class and how working people were taken advantage of. He was in a union and would routinely show me the house that the president of the union lived in compared to our house.  That perspective is still ingrained at some level, but it does not prove very useful when it comes to medical care. The reason is that at some point almost everybody needs medical care and that typically includes care that involves doing something that you would rather not do. That might be surgical procedure or taking medication for a long time or even getting an immunization. But the choices are often fairly dire and that is continue to be miserable or die or accept the recommended treatment. Despite my medical misadventures, I continue to accept doctor’s recommendations even when they have significant risk.

I also come at this from the perspective of interacting with thousands of patients, many of whom don’t trust doctors at all. In most extreme circumstances, I had to interact productively with people who not only did not trust doctors but were simultaneously being coerced into treatment by the probate court system. In other words they were on involuntary holds, probate court holds, or civil commitment. That was the best possible experience to conceptualize the physician trust issue. A typical exchange follows:

MD:  “Hi – I’m George Dawson and I’m the psychiatrist here. It looks like I am seeing you because you were admitted to this unit on a 72-hour hold.”

Pt: “I don’t trust psychiatrists. I just want to be discharged.”

MD: “In order to do that, I have to make an assessment of the situation and determine if you can be released or not.”

Pt: “Why should I trust you?”

MD: “I can’t think of a reason why you should. You just met me. I would suggest that we proceed with the evaluation and see how that goes. At the end of the evaluation I will let you know what my impression and recommendations are. You can decide whether or not you trust me based on what happens. If you decide to follow my recommendations you can also base your decision on whether or not those recommendations work for you. Does that seem reasonable?”

That is the basic framework that I tried to outline for people are focused on trust. The focus is on actual performance as well as subjectivity. The subjective elements are a number of factors on the patient’s side.  They include all of the conscious and unconscious factors involved in interpersonal assessments as well as any overriding psychopathology. The most important element of the patient’s conscious state is whether or not they can incorporate the information that they are receiving from the physician into their responses and adapt a different framework for the interaction. Not everybody is able to do that, but the great majority of people are to some degree.

The above example is from what is probably the most contentious situation.  I think the approach works even better in outpatient settings where people have had adverse experiences in psychiatric care like my experiences with medical care.  In some of those situations a description of the therapeutic alliance is useful. That might go something like this:

“It might be useful to discuss how these interviews work.  You and I are both focused on the problems that you identify.  We discuss them and at some point, my job is to give you the best possible medical advice on how to address them.  Your job at that point is to think about that advice and whether or not you find it useful and want to use it.  It is also possible that your problems are not medical or psychiatric in nature. I will let you know if I think so.”

That clarifies a few points.  The interview is not a unilateral “analysis”.  Many people have the psychiatric stereotype that a psychiatrist can just look at you and figure out the problem. To this day, many people that I casually meet still ask me if I am “analyzing them.”  It also points out that I am interested in what they identify as problems – not somebody else’s idea of the problem. Unless that is explicit, many people go out of their way to tell me that it was their idea to see me or go to treatment.  Most importantly – it emphasizes that this is a cooperative effort.  I have no preconceived idea about their problem or diagnosis.  My ideas develop from the discussion and there has to be agreement that I am on track.

That is my basic approach to the trust issue in interactions with patients.  There are many variations on that theme.  Although what I have written here is from the physician perspective – I can add that from the patient perspective the performance dimension is very important.  My personal internist always takes enough time to assess my problems and do an adequate evaluation.  He has made some remarkable diagnoses based on those evaluations.  That performance over time builds trust as well.  It also highlights another important aspect from the patient perspective and that is empathy towards the physician.  Is there an understanding of how the physician’s cognitive ability and emotional capacity can be affected by outside factors? Is there any allowance for even minor physician errors or lapses in etiquette – like being very late for an appointment?  People vary greatly in that capacity and often it is necessary to keep a productive relationship going.

Most medicine these days is run by corporations rather than physicians. That makes it harder to establish long term relationships with physicians. In the above narrative I hope that I outlined the advantages of that relationship as opposed to one that may be more like being asked 20 questions about a medical condition by different people every time you go into a clinic.

George Dawson, MD, DFAPA